Zetaly support
Zetaly provides technical documentation, case management, and release information for Zetaly Automated Capacity (ZAC), Zetaly Data Platform (ZDP), and Zetaly Service Intelligence (ZSI). Support cases are raised through the Zetaly support portal at portal.zetaly.io. The current version, IBM machine, and z/OS compatibility details for each product are published below.
How to get support
Zetaly support handles incidents and tickets reported by your teams and is staffed by Zetaly’s in-house experts. Zetaly recommends opening a ticket through the support portal. Email is available as an alternative depending on the context and severity of the problem.
Submit a case
Open a ticket with the Zetaly support team. Zetaly recommends this channel.
Track your cases
View status and history for your open cases in the support portal.
Technical documentation
Installation, configuration, administration and release documentation for all Zetaly products.
Zetaly support channels and response commitments
| Channel | Detail |
|---|---|
| Support portal (recommended) | https://portal.zetaly.io |
| Support email | support@zetaly.io |
| Support hours | Working days, 9AM to 6PM (GMT+1) |
| First response | Within 2 hours |
| Product documentation | https://docs.zetaly.io |
Product documentation
Zetaly product documentation is published at docs.zetaly.io and updated continually. It covers installation and upgrade, system configuration, administration, and the feature changes introduced in each version.
Open the documentationCustomer care
Every Zetaly customer is assigned two named contacts. The Account Executive handles contractual and financial matters and is the point of contact for scoping solutions against your objectives and priorities. The Account Manager guides your teams through practical implementation, focusing on the use cases and features relevant to your environment, and can arrange predefined or customized services.
Zetaly shares the name, email address and phone number of both contacts with each client at the start of the engagement.
Read the customer care flyerRelease policy
Zetaly maintains the two most recent major versions of each product.
All releases pass internal quality assurance, testing and review before deployment.
Zetaly release types and supported versions
| Release type | What it contains | Supported versions |
|---|---|---|
| Major release | Substantial new features and architectural changes | Current major version (N) and the previous one (N-1) |
| Minor release | Functional enhancements and improvements that do not change the core architecture | Current major version (N) only |
| Critical patch | Security vulnerabilities and critical defects | Both supported major versions (N and N-1) |
Zetaly Automated Capacity (ZAC): versions and support dates
Zetaly Automated Capacity version availability and end-of-support dates
| Product | Version | General availability | End of support |
|---|---|---|---|
| Zetaly Automated Capacity | V.4.5.0 | 06/2024 | N/A |
| Zetaly Automated Capacity | V.4.4.0 | 06/2021 | 06/2026 |
| Zetaly Automated Capacity | V.4.3.0 | 09/2019 | 02/2024 |
IBM machine compatibility
IBM machine compatibility by Zetaly Automated Capacity version
| Machine | Type | V4.5.0 | V4.4.0 |
|---|---|---|---|
| z17 | 9175 | Supported | Supported |
| z16 | 3931, 3932 | Supported | Supported |
| z15 | 8561 | Supported | Supported |
| z14 | 3906, 3907 | Supported | Supported |
z/OS compatibility
z/OS compatibility and required maintenance levels by Zetaly Automated Capacity version
| z/OS | V4.5.0 compatible | V4.5.0 required level | V4.4.0 compatible | V4.4.0 required level |
|---|---|---|---|---|
| 3.2 | Supported | L2405301 | Supported | L2309251 |
| 3.1 | Supported | L2405301 | Supported | L2307111 |
| 2.5 | Supported | L2405301 | Supported | L2106211 |
Zetaly Data Platform (ZDP) and Zetaly Service Intelligence (ZSI)
The latest release notes for the Zetaly Suite are published at docs.zetaly.io.
ZAC last release note: ZAC June 2026
Frequently Asked Questions
Which version of Zetaly Automated Capacity (ZAC) is current?
V.4.5.0 is the current release of Zetaly Automated Capacity, generally available since 06/2024, with no end-of-support date announced. The previous version, V.4.4.0, was generally available from 06/2021 with an end-of-support date of 06/2026.
Which IBM machines does ZAC support?
Zetaly Automated Capacity V4.5.0 and V4.4.0 both support IBM z17 (type 9175), z16 (types 3931 and 3932), z15 (type 8561) and z14 (types 3906 and 3907).
Which z/OS versions is ZAC compatible with?
Zetaly Automated Capacity V4.5.0 and V4.4.0 are both compatible with z/OS 3.2, 3.1, and 2.5. Each combination requires a specific maintenance level; V4.5.0 requires L2405301 on z/OS 3.2 and 3.1.
How long does Zetaly support a major version?
Zetaly maintains the two most recent major versions of each product: the current version (N) and the one before it (N-1). Critical patches covering security vulnerabilities and critical defects are issued for both.
Does Zetaly release minor updates for older major versions?
No. Minor releases, which add functional enhancements without changing the core architecture, are issued only for the current major version. Older supported versions receive critical patches for security vulnerabilities and critical defects.
How do I raise a support case with Zetaly?
Open a ticket through the Zetaly support portal at portal.zetaly.io. Zetaly recommends this channel. Cases can also be raised by email at support@zetaly.io.
How do I contact Zetaly support?
Zetaly support can be reached three ways: the support portal at portal.zetaly.io or email at support@zetaly.io. Each customer also receives the direct email and phone number for their assigned Account Executive and Account Manager.
Who is my main contact at Zetaly?
Every Zetaly customer is assigned an Account Executive, who handles contractual and financial matters, and an Account Manager, who guides implementation and day-to-day use of the products. Contact details for both are shared at the start of the engagement.
Where is the Zetaly technical documentation?
Zetaly product documentation is published at docs.zetaly.io. It covers installation, upgrades, configuration, administration, and per-version release notes for Zetaly Automated Capacity, Zetaly Data Platform, and Zetaly Service Intelligence.
How quickly does Zetaly respond to a support case?
Zetaly provides a first response within 2 hours during support hours. Support is open on working days, from 9 AM to 6 PM (GMT+1).
What are Zetaly support hours?
Zetaly support is open on working days, from 9 AM to 6 PM (GMT+1). Cases can be raised at any time through the support portal at portal.zetaly.io, and Zetaly will respond within 2 hours during support hours.
Last updated: July 2026. Version and compatibility information is maintained by the Zetaly product team.