Service Intelligence (SI)

Discover ZETALY Service Intelligence, the first all-in-one mainframe operations analytics application designed with simplicity in mind.
Easy to use, even by non-experts, it helps make sense of all the operational data while bridging the gap between technology and business.

Track, understand &
service levels

You don’t want to get lost in the weeds of mainframe operations analytics. It makes sense — diving into the nitty gritty of performance metrics can be intimidating to the uninitiated. However, mainframe logs offer far more value than you would expect. You just need to know where to look.

Understand & evaluate the service
you deliver at a glance

Use mainframe logs to gain context into business needs. Know what you are delivering, how much mainframe work benefits your customers, the number of transactions your mainframe is processing for user-facing business, etc.

ZETALY SI offers an interactive dashboard to analyze:



Understand how your activity is evolving over time. Find out who and what is driving mainframe growth.


Analyze capacity shortage events to know when it’s happening and why. Evaluate if capacity needs to be increased soon to follow business growth.


Track the quality of the service you are delivering. Qualify any improvement or impairment early to take appropriate actions.

Analyze your infrastructure
as a whole to identify
potential bottlenecks

Normally, mainframe logs exist in a silo broken down by SMF types. Divorced from context, performance metrics carry little meaning. It is difficult to understand the source of an anomaly when navigating between multiple excel files, each dedicated to a particular resource.

The Business Intelligence engine in ZETALY SI removes data silos, reveals relationships between mainframe components, and helps complete the greater z/OS performance picture.