{"id":70,"date":"2026-08-19T10:48:43","date_gmt":"2026-08-19T08:48:43","guid":{"rendered":"https:\/\/zetaly.io\/?page_id=70"},"modified":"2026-08-25T18:41:20","modified_gmt":"2026-08-25T16:41:20","slug":"support","status":"publish","type":"page","link":"https:\/\/zetaly.io\/fr\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"70\" class=\"elementor elementor-70\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-716d5223 e-con e-atomic-element e-div-block-base e-default-div e-716d5223-ef82f05 \" data-id=\"716d5223\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"716d5223\" data-e-type=\"e-div-block\" data-id=\"716d5223\">\n    <div class=\"elementor-element elementor-element-2886657f e-con e-atomic-element e-div-block-base e-default-div zt-hero-shape zt-hero-shape-lg e-2886657f-bbd4804 \" data-id=\"2886657f\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"2886657f\" data-e-type=\"e-div-block\" data-id=\"2886657f\">\n    \n<\/div>\n<div class=\"elementor-element elementor-element-5a6896d5 e-con e-atomic-element e-div-block-base e-default-div zt-hero-shape zt-hero-shape-sm e-5a6896d5-d88a1a5 \" data-id=\"5a6896d5\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"5a6896d5\" data-e-type=\"e-div-block\" data-id=\"5a6896d5\">\n    \n<\/div>\n<div class=\"elementor-element elementor-element-2f2a29a1 e-con e-atomic-element e-div-block-base e-default-div zt-center e-2f2a29a1-bbdac19 max-size \" data-id=\"2f2a29a1\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"2f2a29a1\" data-e-type=\"e-div-block\" data-id=\"2f2a29a1\">\n    \t\t<div class=\"elementor-element elementor-element-40395b0 wps_caption zt-breadcrumb elementor-widget elementor-widget-shortcode\" data-id=\"40395b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<h1 data-interaction-id=\"54f7d61e\" class=\"wps_h1xl zt-w19ch e-54f7d61e-57d362f e-heading-base e-default-h1\" data-e-type=\"widget\" data-id=\"54f7d61e\">Zetaly support<\/h1>\n\t\t\t\t\t<p class=\"wps_lead zt-w62ch e-47a2a28d-a78fdea e-paragraph-base e-default-p\" data-interaction-id=\"47a2a28d\" data-e-type=\"widget\" data-id=\"47a2a28d\">Zetaly provides technical documentation, case management, and release information for Zetaly Automated Capacity (ZAC), Zetaly Data Platform (ZDP), and Zetaly Service Intelligence (ZSI). Support cases are raised through the Zetaly support portal at <a target=\"_self\" href=\"https:\/\/portal.zetaly.io\/_hcms\/mem\/login\">portal.zetaly.io<\/a>. The current version, IBM machine, and z\/OS compatibility details for each product are published below.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-47e7a5de e-con e-atomic-element e-div-block-base e-default-div e-47e7a5de-60ed500 \" data-id=\"47e7a5de\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"47e7a5de\" data-e-type=\"e-div-block\" data-id=\"47e7a5de\">\n    \t\t\t<img fetchpriority=\"high\" decoding=\"async\" class=\"e-image-base e-default-img zt-banner\" data-interaction-id=\"3aeca377\" data-e-type=\"widget\" data-id=\"3aeca377\" id=\"582\" src=\"https:\/\/zetaly.io\/wp-content\/uploads\/2026\/08\/Zetaly-technical-support_banner-copy.jpg\" width=\"1500\" height=\"456\" srcset=\"https:\/\/zetaly.io\/wp-content\/uploads\/2026\/08\/Zetaly-technical-support_banner-copy.jpg 1500w, https:\/\/zetaly.io\/wp-content\/uploads\/2026\/08\/Zetaly-technical-support_banner-copy-300x91.jpg 300w, https:\/\/zetaly.io\/wp-content\/uploads\/2026\/08\/Zetaly-technical-support_banner-copy-1024x311.jpg 1024w, https:\/\/zetaly.io\/wp-content\/uploads\/2026\/08\/Zetaly-technical-support_banner-copy-768x233.jpg 768w\" alt=\"\"\/>\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-4afe2c38 e-con e-atomic-element e-div-block-base e-default-div e-4afe2c38-5e698d8 \" data-id=\"4afe2c38\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"4afe2c38\" data-e-type=\"e-div-block\" data-id=\"4afe2c38\">\n    <div class=\"elementor-element elementor-element-4aee5bfc e-con e-atomic-element e-div-block-base e-default-div zt-center e-4aee5bfc-77081d5 max-size \" data-id=\"4aee5bfc\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"4aee5bfc\" data-e-type=\"e-div-block\" data-id=\"4aee5bfc\">\n    \t\t\t<h2 data-interaction-id=\"7598edd4\" class=\"wps_h2 e-7598edd4-274ddfc e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"7598edd4\">How to get support<\/h2>\n\t\t\t\t\t<p class=\"wps_body_lg e-5a192e8a-5e50148 e-paragraph-base e-default-p\" data-interaction-id=\"5a192e8a\" data-e-type=\"widget\" data-id=\"5a192e8a\">Zetaly support handles incidents and tickets reported by your teams and is staffed by Zetaly\u2019s in-house experts. Zetaly recommends opening a ticket through the support portal. Email is available as an alternative depending on the context and severity of the problem.<\/p>\n\t\t<div class=\"elementor-element elementor-element-4a4a35bc e-con e-atomic-element e-grid-base e-default-div e-4a4a35bc-d884481 \" data-id=\"4a4a35bc\" data-element_type=\"e-grid\" data-e-type=\"e-grid\" data-interaction-id=\"4a4a35bc\" data-e-type=\"e-grid\" data-id=\"4a4a35bc\">\n    <div class=\"elementor-element elementor-element-218e80a1 e-con e-atomic-element e-flexbox-base e-default-div e-218e80a1-ed8994d \" data-id=\"218e80a1\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"218e80a1\" data-e-type=\"e-flexbox\" data-id=\"218e80a1\">\n    <div class=\"elementor-element elementor-element-fe2f68d e-con e-atomic-element e-div-block-base e-default-div bloc-0sp \" data-id=\"fe2f68d\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"fe2f68d\" data-e-type=\"e-div-block\" data-id=\"fe2f68d\">\n    \t\t\t<h3 data-interaction-id=\"5485d514\" class=\"wps_h3 e-5485d514-bcd61f6 e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"5485d514\"><a href=\"https:\/\/portal.zetaly.io\" target=\"_self\" class=\"e-heading-link-base e-default-a\">\n\t\tSubmit a case\n\t<\/a><\/h3>\n\t\t\t\t\t<p class=\"wps_body_sm e-745b782f-c551188 e-paragraph-base e-default-p\" data-interaction-id=\"745b782f\" data-e-type=\"widget\" data-id=\"745b782f\">Open a ticket with the Zetaly support team. Zetaly recommends this channel.<\/p>\n\t\t\n<\/div>\n\t\t\t<p class=\"zt-strong e-5826e6b-3a5bc4b wps_button_text wps_btn_link e-paragraph-base e-default-p\" data-interaction-id=\"5826e6b\" data-e-type=\"widget\" data-id=\"5826e6b\"><a href=\"https:\/\/portal.zetaly.io\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\tOpen a ticket\n\t<\/a><\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-743ea615 e-con e-atomic-element e-flexbox-base e-default-div e-743ea615-0aa0626 \" data-id=\"743ea615\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"743ea615\" data-e-type=\"e-flexbox\" data-id=\"743ea615\">\n    <div class=\"elementor-element elementor-element-909a119 e-con e-atomic-element e-div-block-base e-default-div bloc-0sp \" data-id=\"909a119\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"909a119\" data-e-type=\"e-div-block\" data-id=\"909a119\">\n    \t\t\t<h3 data-interaction-id=\"2410828f\" class=\"wps_h3 e-2410828f-b2cb8a5 e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"2410828f\"><a href=\"https:\/\/portal.zetaly.io\" target=\"_self\" class=\"e-heading-link-base e-default-a\">\n\t\tTrack your cases\n\t<\/a><\/h3>\n\t\t\t\t\t<p class=\"wps_body_sm e-42b0cc8f-22eea01 e-paragraph-base e-default-p\" data-interaction-id=\"42b0cc8f\" data-e-type=\"widget\" data-id=\"42b0cc8f\">View status and history for your open cases in the support portal.<\/p>\n\t\t\n<\/div>\n\t\t\t<p class=\"zt-strong wps_button_text wps_btn_link e-1eefd23d-3b1cf1d e-paragraph-base e-default-p\" data-interaction-id=\"1eefd23d\" data-e-type=\"widget\" data-id=\"1eefd23d\"><a href=\"https:\/\/portal.zetaly.io\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\tTrack your cases\n\t<\/a><\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-3ac0fe24 e-con e-atomic-element e-flexbox-base e-default-div e-3ac0fe24-9280cb9 \" data-id=\"3ac0fe24\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"3ac0fe24\" data-e-type=\"e-flexbox\" data-id=\"3ac0fe24\">\n    <div class=\"elementor-element elementor-element-0dfd492 e-con e-atomic-element e-div-block-base e-default-div bloc-0sp \" data-id=\"0dfd492\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"0dfd492\" data-e-type=\"e-div-block\" data-id=\"0dfd492\">\n    \t\t\t<h3 data-interaction-id=\"4e0f02f5\" class=\"wps_h3 e-4e0f02f5-a6f01de e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"4e0f02f5\"><a href=\"https:\/\/docs.zetaly.io\" target=\"_self\" class=\"e-heading-link-base e-default-a\">\n\t\tTechnical documentation\n\t<\/a><\/h3>\n\t\t\t\t\t<p class=\"wps_body_sm e-59e109c3-d408bf9 e-paragraph-base e-default-p\" data-interaction-id=\"59e109c3\" data-e-type=\"widget\" data-id=\"59e109c3\">Installation, configuration, administration and release documentation for all Zetaly products.<\/p>\n\t\t\n<\/div>\n\t\t\t<p class=\"zt-strong wps_button_text wps_btn_link e-4bb476a0-b1e5a1e e-paragraph-base e-default-p\" data-interaction-id=\"4bb476a0\" data-e-type=\"widget\" data-id=\"4bb476a0\"><a href=\"https:\/\/docs.zetaly.io\" target=\"_self\" class=\"e-paragraph-link-base e-default-a\">\n\t\tSearch the documentation\n\t<\/a><\/p>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-6976983f e-con e-atomic-element e-div-block-base e-default-div e-6976983f-f9a5e31 \" data-id=\"6976983f\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"6976983f\" data-e-type=\"e-div-block\" data-id=\"6976983f\">\n    \t\t<div class=\"elementor-element elementor-element-7ea3564 elementor-widget elementor-widget-tablepress-table\" data-id=\"7ea3564\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tablepress-table.default\">\n\t\t\t\t\t<h2 id=\"tablepress-6-name\" class=\"tablepress-table-name tablepress-table-name-id-6\">Zetaly support channels and response commitments<\/h2>\n\n<table id=\"tablepress-6\" class=\"tablepress tablepress-id-6 zt-tp zt-tp-support\" aria-labelledby=\"tablepress-6-name\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">Channel<\/th><th class=\"column-2\">Detail<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Support portal (recommended)<\/td><td class=\"column-2\"><a href=\"https:\/\/portal.zetaly.io\">https:\/\/portal.zetaly.io<\/a><\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Support email<\/td><td class=\"column-2\"><a href=\"mailto:support@zetaly.io\">support@zetaly.io<\/a><\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Support hours<\/td><td class=\"column-2\">Working days, 9AM to 6PM (GMT+1)<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">First response<\/td><td class=\"column-2\">Within 2 hours<\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">Product documentation<\/td><td class=\"column-2\"><a href=\"https:\/\/docs.zetaly.io\">https:\/\/docs.zetaly.io<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-6 from cache -->\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-3f03ac47 e-con e-atomic-element e-div-block-base e-default-div e-3f03ac47-ae95b19 \" data-id=\"3f03ac47\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"3f03ac47\" data-e-type=\"e-div-block\" data-id=\"3f03ac47\">\n    <div class=\"elementor-element elementor-element-1b1396e1 e-con e-atomic-element e-div-block-base e-default-div zt-center e-1b1396e1-8c7185c max-size \" data-id=\"1b1396e1\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"1b1396e1\" data-e-type=\"e-div-block\" data-id=\"1b1396e1\">\n    <div class=\"elementor-element elementor-element-1d55cbd e-con e-atomic-element e-flexbox-base e-default-div flex-35-65 \" data-id=\"1d55cbd\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"1d55cbd\" data-e-type=\"e-flexbox\" data-id=\"1d55cbd\">\n    \t\t\t<h2 data-interaction-id=\"cf400a5\" class=\"wps_h2sm bloc-35 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"cf400a5\">Product documentation<\/h2>\n\t\t<div class=\"elementor-element elementor-element-6b295cde e-con e-atomic-element e-div-block-base e-default-div bloc-65 \" data-id=\"6b295cde\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"6b295cde\" data-e-type=\"e-div-block\" data-id=\"6b295cde\">\n    \t\t\t<p class=\"wps_body_lg e-paragraph-base e-default-p\" data-interaction-id=\"5dd1ec8a\" data-e-type=\"widget\" data-id=\"5dd1ec8a\">Zetaly product documentation is published at docs.zetaly.io and updated continually. It covers installation and upgrade, system configuration, administration, and the feature changes introduced in each version.<\/p>\n\t\t\t\t\t<a href=\"https:\/\/docs.zetaly.io\" target=\"_self\" class=\"wps_btn_primary wps_button_text e-3f05ae28-9549c2b e-button-base e-default-a\" data-interaction-id=\"3f05ae28\" data-e-type=\"widget\" data-id=\"3f05ae28\">\n\tOpen the documentation\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-b49ce18 e-con e-atomic-element e-flexbox-base e-default-div flex-35-65 flex-br-top \" data-id=\"b49ce18\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"b49ce18\" data-e-type=\"e-flexbox\" data-id=\"b49ce18\">\n    \t\t\t<h2 data-interaction-id=\"7cbbd97e\" class=\"wps_h2sm bloc-35 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"7cbbd97e\">Customer care<\/h2>\n\t\t<div class=\"elementor-element elementor-element-72240a2b e-con e-atomic-element e-div-block-base e-default-div bloc-65 \" data-id=\"72240a2b\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"72240a2b\" data-e-type=\"e-div-block\" data-id=\"72240a2b\">\n    \t\t\t<p class=\"wps_body_lg e-paragraph-base e-default-p\" data-interaction-id=\"6f9eff88\" data-e-type=\"widget\" data-id=\"6f9eff88\">Every Zetaly customer is assigned two named contacts. The Account Executive handles contractual and financial matters and is the point of contact for scoping solutions against your objectives and priorities. The Account Manager guides your teams through practical implementation, focusing on the use cases and features relevant to your environment, and can arrange predefined or customized services.<\/p>\n\t\t\t\t\t<p class=\"wps_body_lg e-2b967800-6513571 e-paragraph-base e-default-p\" data-interaction-id=\"2b967800\" data-e-type=\"widget\" data-id=\"2b967800\">Zetaly shares the name, email address and phone number of both contacts with each client at the start of the engagement.<\/p>\n\t\t\t\t\t<a href=\"https:\/\/5231628.fs1.hubspotusercontent-eu1.net\/hubfs\/5231628\/2023files-new-brand\/Flyer%2010006%20Zetaly%20customer%20care.pdf\" target=\"_blank\" class=\"wps_btn_outline wps_button_text e-303c4e6e-a07fb23 e-button-base e-default-a\" data-interaction-id=\"303c4e6e\" data-e-type=\"widget\" data-id=\"303c4e6e\" rel=\"noopener\">\n\tRead the customer care flyer\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-7ad20ddc e-con e-atomic-element e-div-block-base e-default-div e-7ad20ddc-3239f15 \" data-id=\"7ad20ddc\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"7ad20ddc\" data-e-type=\"e-div-block\" data-id=\"7ad20ddc\">\n    <div class=\"elementor-element elementor-element-27fd496b e-con e-atomic-element e-div-block-base e-default-div zt-center e-27fd496b-5523a61 max-size \" data-id=\"27fd496b\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"27fd496b\" data-e-type=\"e-div-block\" data-id=\"27fd496b\">\n    \t\t\t<h2 data-interaction-id=\"1349e2c8\" class=\"wps_h2 e-1349e2c8-f58aef4 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"1349e2c8\">Release policy<\/h2>\n\t\t\t\t\t<p class=\"wps_body_lg e-2806c6e6-8f5355b e-paragraph-base e-default-p\" data-interaction-id=\"2806c6e6\" data-e-type=\"widget\" data-id=\"2806c6e6\">Zetaly maintains the two most recent major versions of each product. <br>All releases pass internal quality assurance, testing and review before deployment.<\/p>\n\t\t<div class=\"elementor-element elementor-element-1133572a e-con e-atomic-element e-div-block-base e-default-div e-1133572a-38ee64d \" data-id=\"1133572a\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"1133572a\" data-e-type=\"e-div-block\" data-id=\"1133572a\">\n    \t\t<div class=\"elementor-element elementor-element-291ebc9 elementor-widget elementor-widget-tablepress-table\" data-id=\"291ebc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tablepress-table.default\">\n\t\t\t\t\t<h2 id=\"tablepress-7-name\" class=\"tablepress-table-name tablepress-table-name-id-7\">Zetaly release types and supported versions<\/h2>\n\n<table id=\"tablepress-7\" class=\"tablepress tablepress-id-7 zt-tp zt-tp-releases\" aria-labelledby=\"tablepress-7-name\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">Release type<\/th><th class=\"column-2\">What it contains<\/th><th class=\"column-3\">Supported versions<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Major release<\/td><td class=\"column-2\">Substantial new features and architectural changes<\/td><td class=\"column-3\">Current major version (N) and the previous one (N-1)<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Minor release<\/td><td class=\"column-2\">Functional enhancements and improvements that do not change the core architecture<\/td><td class=\"column-3\">Current major version (N) only<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Critical patch<\/td><td class=\"column-2\">Security vulnerabilities and critical defects<\/td><td class=\"column-3\">Both supported major versions (N and N-1)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-7 from cache -->\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-f50b85d e-con e-atomic-element e-div-block-base e-default-div e-f50b85d-e7cb941 \" data-id=\"f50b85d\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"f50b85d\" data-e-type=\"e-div-block\" data-id=\"f50b85d\">\n    <div class=\"elementor-element elementor-element-8c353b6 e-con e-atomic-element e-div-block-base e-default-div zt-center e-8c353b6-9276088 max-size \" data-id=\"8c353b6\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"8c353b6\" data-e-type=\"e-div-block\" data-id=\"8c353b6\">\n    \t\t\t<h2 data-interaction-id=\"7b6d8229\" class=\"wps_h2sm e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"7b6d8229\">Zetaly Automated Capacity (ZAC): versions and support dates<\/h2>\n\t\t<div class=\"elementor-element elementor-element-371f5a58 e-con e-atomic-element e-div-block-base e-default-div e-371f5a58-02df0e3 \" data-id=\"371f5a58\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"371f5a58\" data-e-type=\"e-div-block\" data-id=\"371f5a58\">\n    \t\t<div class=\"elementor-element elementor-element-a673e7d elementor-widget elementor-widget-tablepress-table\" data-id=\"a673e7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tablepress-table.default\">\n\t\t\t\t\t<h2 id=\"tablepress-8-name\" class=\"tablepress-table-name tablepress-table-name-id-8\">Zetaly Automated Capacity version availability and end-of-support dates<\/h2>\n\n<table id=\"tablepress-8\" class=\"tablepress tablepress-id-8 zt-tp zt-tp-zac-versions\" aria-labelledby=\"tablepress-8-name\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">Product<\/th><th class=\"column-2\">Version<\/th><th class=\"column-3\">General availability<\/th><th class=\"column-4\">End of support<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Zetaly Automated Capacity<\/td><td class=\"column-2\">V.4.5.0<\/td><td class=\"column-3\">06\/2024<\/td><td class=\"column-4\">N\/A<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Zetaly Automated Capacity<\/td><td class=\"column-2\">V.4.4.0<\/td><td class=\"column-3\">06\/2021<\/td><td class=\"column-4\">06\/2026<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Zetaly Automated Capacity<\/td><td class=\"column-2\">V.4.3.0<\/td><td class=\"column-3\">09\/2019<\/td><td class=\"column-4\">02\/2024<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-8 from cache -->\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t\t<p class=\"wps_body_sm zt-prose e-63983107-2476a27 e-paragraph-base e-default-p\" data-interaction-id=\"63983107\" data-e-type=\"widget\" data-id=\"63983107\"><a target=\"_blank\" href=\"https:\/\/docs.zetaly.io\/docs\/zac-levels\">Last ZAC release note<\/a><\/p>\n\t\t\t\t\t<h2 data-interaction-id=\"405e628d\" class=\"wps_h2sm e-405e628d-37b67e7 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"405e628d\">IBM machine compatibility<\/h2>\n\t\t<div class=\"elementor-element elementor-element-ce653b7 e-con e-atomic-element e-div-block-base e-default-div e-ce653b7-5c9b80e \" data-id=\"ce653b7\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"ce653b7\" data-e-type=\"e-div-block\" data-id=\"ce653b7\">\n    \t\t<div class=\"elementor-element elementor-element-e7da069 elementor-widget elementor-widget-tablepress-table\" data-id=\"e7da069\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tablepress-table.default\">\n\t\t\t\t\t<h2 id=\"tablepress-9-name\" class=\"tablepress-table-name tablepress-table-name-id-9\">IBM machine compatibility by Zetaly Automated Capacity version<\/h2>\n\n<table id=\"tablepress-9\" class=\"tablepress tablepress-id-9 zt-tp zt-tp-ibm-machines\" aria-labelledby=\"tablepress-9-name\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">Machine<\/th><th class=\"column-2\">Type<\/th><th class=\"column-3\">V4.5.0<\/th><th class=\"column-4\">V4.4.0<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr class=\"row-2\">\n\t<td class=\"column-1\">z17<\/td><td class=\"column-2\">9175<\/td><td class=\"column-3\">Supported<\/td><td class=\"column-4\">Supported<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">z16<\/td><td class=\"column-2\">3931, 3932<\/td><td class=\"column-3\">Supported<\/td><td class=\"column-4\">Supported<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">z15<\/td><td class=\"column-2\">8561<\/td><td class=\"column-3\">Supported<\/td><td class=\"column-4\">Supported<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">z14<\/td><td class=\"column-2\">3906, 3907<\/td><td class=\"column-3\">Supported<\/td><td class=\"column-4\">Supported<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-9 from cache -->\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t\t<h2 data-interaction-id=\"1a994abb\" class=\"wps_h2sm e-1a994abb-5ce3fb0 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"1a994abb\">z\/OS compatibility<\/h2>\n\t\t<div class=\"elementor-element elementor-element-b268337 e-con e-atomic-element e-div-block-base e-default-div e-b268337-857d598 \" data-id=\"b268337\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"b268337\" data-e-type=\"e-div-block\" data-id=\"b268337\">\n    \t\t<div class=\"elementor-element elementor-element-76147b5 elementor-widget elementor-widget-tablepress-table\" data-id=\"76147b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tablepress-table.default\">\n\t\t\t\t\t<h2 id=\"tablepress-10-name\" class=\"tablepress-table-name tablepress-table-name-id-10\">z\/OS compatibility and required maintenance levels by Zetaly Automated Capacity version<\/h2>\n\n<table id=\"tablepress-10\" class=\"tablepress tablepress-id-10 zt-tp zt-tp-zos\" aria-labelledby=\"tablepress-10-name\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">z\/OS<\/th><th class=\"column-2\">V4.5.0 compatible<\/th><th class=\"column-3\">V4.5.0 required level<\/th><th class=\"column-4\">V4.4.0 compatible<\/th><th class=\"column-5\">V4.4.0 required level<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr class=\"row-2\">\n\t<td class=\"column-1\">3.2<\/td><td class=\"column-2\">Supported<\/td><td class=\"column-3\">L2405301<\/td><td class=\"column-4\">Supported<\/td><td class=\"column-5\">L2309251<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">3.1<\/td><td class=\"column-2\">Supported<\/td><td class=\"column-3\">L2405301<\/td><td class=\"column-4\">Supported<\/td><td class=\"column-5\">L2307111<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">2.5<\/td><td class=\"column-2\">Supported<\/td><td class=\"column-3\">L2405301<\/td><td class=\"column-4\">Supported<\/td><td class=\"column-5\">L2106211<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-10 from cache -->\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t\t<h2 data-interaction-id=\"51cf6460\" class=\"wps_h2sm e-51cf6460-a24faf4 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"51cf6460\">Zetaly Data Platform (ZDP) and Zetaly Service Intelligence (ZSI)<\/h2>\n\t\t\t\t\t<p class=\"wps_body_lg zt-prose e-2fcd1bdd-f23d300 e-paragraph-base e-default-p\" data-interaction-id=\"2fcd1bdd\" data-e-type=\"widget\" data-id=\"2fcd1bdd\">The latest release notes for the Zetaly Suite are published at docs.zetaly.io.<br>ZAC last release note: <a target=\"_blank\" href=\"https:\/\/docs.zetaly.io\/docs\/release-note-v5-3\">ZAC June 2026<\/a><\/p>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-2bfeaf93 e-con e-atomic-element e-div-block-base e-default-div e-2bfeaf93-1bd1d7a \" data-id=\"2bfeaf93\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"2bfeaf93\" data-e-type=\"e-div-block\" data-id=\"2bfeaf93\">\n    <div class=\"elementor-element elementor-element-2477eba0 e-con e-atomic-element e-div-block-base e-default-div zt-center e-2477eba0-a73b72d max-size \" data-id=\"2477eba0\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"2477eba0\" data-e-type=\"e-div-block\" data-id=\"2477eba0\">\n    \t\t\t<h2 data-interaction-id=\"65fb6735\" class=\"wps_h2 e-65fb6735-7712606 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"65fb6735\">Frequently Asked Questions<\/h2>\n\t\t<div class=\"elementor-element elementor-element-daa9cda e-con e-atomic-element e-grid-base e-default-div e-daa9cda-19627cd \" data-id=\"daa9cda\" data-element_type=\"e-grid\" data-e-type=\"e-grid\" data-interaction-id=\"daa9cda\" data-e-type=\"e-grid\" data-id=\"daa9cda\">\n    <div class=\"elementor-element elementor-element-40e952ca e-con e-atomic-element e-div-block-base e-default-div \" data-id=\"40e952ca\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"40e952ca\" data-e-type=\"e-div-block\" data-id=\"40e952ca\">\n    \t\t\t<h3 data-interaction-id=\"2cb9155f\" class=\"wps_h4 e-2cb9155f-713b55c e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"2cb9155f\">Which version of Zetaly Automated Capacity (ZAC) is current?<\/h3>\n\t\t\t\t\t<p class=\"wps_body_sm e-14c91bf0-71a0533 e-paragraph-base e-default-p\" data-interaction-id=\"14c91bf0\" data-e-type=\"widget\" data-id=\"14c91bf0\">V.4.5.0 is the current release of Zetaly Automated Capacity, generally available since 06\/2024, with no end-of-support date announced. The previous version, V.4.4.0, was generally available from 06\/2021 with an end-of-support date of 06\/2026.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-19d1c4b7 e-con e-atomic-element e-div-block-base e-default-div \" data-id=\"19d1c4b7\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"19d1c4b7\" data-e-type=\"e-div-block\" data-id=\"19d1c4b7\">\n    \t\t\t<h3 data-interaction-id=\"290d10b4\" class=\"wps_h4 e-290d10b4-0c472eb e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"290d10b4\">Which IBM machines does ZAC support?<\/h3>\n\t\t\t\t\t<p class=\"wps_body_sm e-521b46b4-ca4626a e-paragraph-base e-default-p\" data-interaction-id=\"521b46b4\" data-e-type=\"widget\" data-id=\"521b46b4\">Zetaly Automated Capacity V4.5.0 and V4.4.0 both support IBM z17 (type 9175), z16 (types 3931 and 3932), z15 (type 8561) and z14 (types 3906 and 3907).<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-5c1b9d0e e-con e-atomic-element e-div-block-base e-default-div \" data-id=\"5c1b9d0e\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"5c1b9d0e\" data-e-type=\"e-div-block\" data-id=\"5c1b9d0e\">\n    \t\t\t<h3 data-interaction-id=\"276377a6\" class=\"wps_h4 e-276377a6-7427d64 e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"276377a6\">Which z\/OS versions is ZAC compatible with?<\/h3>\n\t\t\t\t\t<p class=\"wps_body_sm e-7392d9f3-ae02ae9 e-paragraph-base e-default-p\" data-interaction-id=\"7392d9f3\" data-e-type=\"widget\" data-id=\"7392d9f3\">Zetaly Automated Capacity V4.5.0 and V4.4.0 are both compatible with z\/OS 3.2, 3.1, and 2.5. Each combination requires a specific maintenance level; V4.5.0 requires L2405301 on z\/OS 3.2 and 3.1.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-a08baf e-con e-atomic-element e-div-block-base e-default-div \" data-id=\"a08baf\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"a08baf\" data-e-type=\"e-div-block\" data-id=\"a08baf\">\n    \t\t\t<h3 data-interaction-id=\"bdd342c\" class=\"wps_h4 e-bdd342c-03b0919 e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"bdd342c\">How long does Zetaly support a major version?<\/h3>\n\t\t\t\t\t<p class=\"wps_body_sm e-311082c9-e91231b e-paragraph-base e-default-p\" data-interaction-id=\"311082c9\" data-e-type=\"widget\" data-id=\"311082c9\">Zetaly maintains the two most recent major versions of each product: the current version (N) and the one before it (N-1). Critical patches covering security vulnerabilities and critical defects are issued for both.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-1abd3e26 e-con e-atomic-element e-div-block-base e-default-div \" data-id=\"1abd3e26\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"1abd3e26\" data-e-type=\"e-div-block\" data-id=\"1abd3e26\">\n    \t\t\t<h3 data-interaction-id=\"29bd8dae\" class=\"wps_h4 e-29bd8dae-3205c00 e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"29bd8dae\">Does Zetaly release minor updates for older major versions?<\/h3>\n\t\t\t\t\t<p class=\"wps_body_sm e-40112e9c-a95b531 e-paragraph-base e-default-p\" data-interaction-id=\"40112e9c\" data-e-type=\"widget\" data-id=\"40112e9c\">No. Minor releases, which add functional enhancements without changing the core architecture, are issued only for the current major version. Older supported versions receive critical patches for security vulnerabilities and critical defects.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-59916c6a e-con e-atomic-element e-div-block-base e-default-div \" data-id=\"59916c6a\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"59916c6a\" data-e-type=\"e-div-block\" data-id=\"59916c6a\">\n    \t\t\t<h3 data-interaction-id=\"e64cb1e\" class=\"wps_h4 e-e64cb1e-5da99d4 e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"e64cb1e\">How do I raise a support case with Zetaly?<\/h3>\n\t\t\t\t\t<p class=\"wps_body_sm e-40fe4ee-815a4d8 e-paragraph-base e-default-p\" data-interaction-id=\"40fe4ee\" data-e-type=\"widget\" data-id=\"40fe4ee\">Open a ticket through the Zetaly support portal at portal.zetaly.io. Zetaly recommends this channel. Cases can also be raised by email at support@zetaly.io.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-46115c3e e-con e-atomic-element e-div-block-base e-default-div \" data-id=\"46115c3e\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"46115c3e\" data-e-type=\"e-div-block\" data-id=\"46115c3e\">\n    \t\t\t<h3 data-interaction-id=\"7e583987\" class=\"wps_h4 e-7e583987-27de98e e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"7e583987\">How do I contact Zetaly support?<\/h3>\n\t\t\t\t\t<p class=\"wps_body_sm e-7a1de897-17d17f8 e-paragraph-base e-default-p\" data-interaction-id=\"7a1de897\" data-e-type=\"widget\" data-id=\"7a1de897\">Zetaly support can be reached three ways: the support portal at portal.zetaly.io or email at support@zetaly.io. Each customer also receives the direct email and phone number for their assigned Account Executive and Account Manager.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-1e813653 e-con e-atomic-element e-div-block-base e-default-div \" data-id=\"1e813653\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"1e813653\" data-e-type=\"e-div-block\" data-id=\"1e813653\">\n    \t\t\t<h3 data-interaction-id=\"47f25022\" class=\"wps_h4 e-47f25022-63130a7 e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"47f25022\">Who is my main contact at Zetaly?<\/h3>\n\t\t\t\t\t<p class=\"wps_body_sm e-5badc06b-eb6c1a0 e-paragraph-base e-default-p\" data-interaction-id=\"5badc06b\" data-e-type=\"widget\" data-id=\"5badc06b\">Every Zetaly customer is assigned an Account Executive, who handles contractual and financial matters, and an Account Manager, who guides implementation and day-to-day use of the products. Contact details for both are shared at the start of the engagement.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-3433f199 e-con e-atomic-element e-div-block-base e-default-div \" data-id=\"3433f199\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"3433f199\" data-e-type=\"e-div-block\" data-id=\"3433f199\">\n    \t\t\t<h3 data-interaction-id=\"5fb137b0\" class=\"wps_h4 e-5fb137b0-ce5bb5e e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"5fb137b0\">Where is the Zetaly technical documentation?<\/h3>\n\t\t\t\t\t<p class=\"wps_body_sm e-30c74a0c-12de14f e-paragraph-base e-default-p\" data-interaction-id=\"30c74a0c\" data-e-type=\"widget\" data-id=\"30c74a0c\">Zetaly product documentation is published at docs.zetaly.io. It covers installation, upgrades, configuration, administration, and per-version release notes for Zetaly Automated Capacity, Zetaly Data Platform, and Zetaly Service Intelligence.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-7a9c61b6 e-con e-atomic-element e-div-block-base e-default-div \" data-id=\"7a9c61b6\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"7a9c61b6\" data-e-type=\"e-div-block\" data-id=\"7a9c61b6\">\n    \t\t\t<h3 data-interaction-id=\"45818cdd\" class=\"wps_h4 e-45818cdd-b488a3f e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"45818cdd\">How quickly does Zetaly respond to a support case?<\/h3>\n\t\t\t\t\t<p class=\"wps_body_sm e-69d33da9-239959f e-paragraph-base e-default-p\" data-interaction-id=\"69d33da9\" data-e-type=\"widget\" data-id=\"69d33da9\">Zetaly provides a first response within 2 hours during support hours. Support is open on working days, from 9 AM to 6 PM (GMT+1).<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-adb1231 e-con e-atomic-element e-div-block-base e-default-div \" data-id=\"adb1231\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"adb1231\" data-e-type=\"e-div-block\" data-id=\"adb1231\">\n    \t\t\t<h3 data-interaction-id=\"6cac1e2c\" class=\"wps_h4 e-6cac1e2c-d30cbef e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"6cac1e2c\">What are Zetaly support hours?<\/h3>\n\t\t\t\t\t<p class=\"wps_body_sm e-76bd8efe-8c38abc e-paragraph-base e-default-p\" data-interaction-id=\"76bd8efe\" data-e-type=\"widget\" data-id=\"76bd8efe\">Zetaly support is open on working days, from 9 AM to 6 PM (GMT+1). Cases can be raised at any time through the support portal at portal.zetaly.io, and Zetaly will respond within 2 hours during support hours.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\t\t<div class=\"elementor-element elementor-element-7968428 elementor-widget elementor-widget-html\" data-id=\"7968428\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"mainEntity\": [{\"@type\": \"Question\", \"name\": \"Which version of Zetaly Automated Capacity (ZAC) is current?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"V.4.5.0 is the current release of Zetaly Automated Capacity, generally available since 06\/2024, with no end-of-support date announced. The previous version, V.4.4.0, was generally available from 06\/2021 with an end-of-support date of 06\/2026.\"}}, {\"@type\": \"Question\", \"name\": \"Which IBM machines does ZAC support?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Zetaly Automated Capacity V4.5.0 and V4.4.0 both support IBM z17 (type 9175), z16 (types 3931 and 3932), z15 (type 8561) and z14 (types 3906 and 3907).\"}}, {\"@type\": \"Question\", \"name\": \"Which z\/OS versions is ZAC compatible with?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Zetaly Automated Capacity V4.5.0 and V4.4.0 are both compatible with z\/OS 3.2, 3.1 and 2.5. Each combination requires a specific maintenance level; V4.5.0 requires L2405301 on z\/OS 3.2 and 3.1.\"}}, {\"@type\": \"Question\", \"name\": \"How long does Zetaly support a major version?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Zetaly maintains the two most recent major versions of each product: the current version (N) and the one before it (N-1). Critical patches covering security vulnerabilities and critical defects are issued for both.\"}}, {\"@type\": \"Question\", \"name\": \"Does Zetaly release minor updates for older major versions?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"No. Minor releases, which add functional enhancements without changing the core architecture, are issued only for the current major version. Older supported versions receive critical patches for security vulnerabilities and critical defects.\"}}, {\"@type\": \"Question\", \"name\": \"How do I raise a support case with Zetaly?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Open a ticket through the Zetaly support portal at portal.zetaly.io. Zetaly recommends this channel. Cases can also be raised by email at support@zetaly.io.\"}}, {\"@type\": \"Question\", \"name\": \"How do I contact Zetaly support?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Zetaly support can be reached three ways: the support portal at portal.zetaly.io or email at support@zetaly.io. Each customer is also given the direct email and phone number of their assigned Account Executive and Account Manager.\"}}, {\"@type\": \"Question\", \"name\": \"Who is my main contact at Zetaly?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Every Zetaly customer is assigned an Account Executive, who handles contractual and financial matters, and an Account Manager, who guides implementation and day-to-day use of the products. Contact details for both are shared at the start of the engagement.\"}}, {\"@type\": \"Question\", \"name\": \"Where is the Zetaly technical documentation?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Zetaly product documentation is published at docs.zetaly.io. It covers installation, upgrade, configuration, administration and per-version release notes for Zetaly Automated Capacity, Zetaly Data Platform and Zetaly Service Intelligence.\"}}, {\"@type\": \"Question\", \"name\": \"How quickly does Zetaly respond to a support case?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Zetaly provides a first response within 2 hours during support hours. Support is open on working days, from 9AM to 6PM (GMT+1).\"}}, {\"@type\": \"Question\", \"name\": \"What are Zetaly support hours?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Zetaly support is open on working days, from 9AM to 6PM (GMT+1). Cases can be raised at any time through the support portal at portal.zetaly.io, and Zetaly provides a first response within 2 hours during support hours.\"}}]}<\/script>\t\t\t\t<\/div>\n\t\t\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-30d7b4b9 e-con e-atomic-element e-div-block-base e-default-div e-30d7b4b9-e7ce5b9 \" data-id=\"30d7b4b9\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"30d7b4b9\" data-e-type=\"e-div-block\" data-id=\"30d7b4b9\">\n    <div class=\"elementor-element elementor-element-688b48f8 e-con e-atomic-element e-div-block-base e-default-div zt-center e-688b48f8-ab336f3 max-size \" data-id=\"688b48f8\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"688b48f8\" data-e-type=\"e-div-block\" data-id=\"688b48f8\">\n    \t\t\t<p class=\"wps_small e-7b94dbab-818d018 e-paragraph-base e-default-p\" data-interaction-id=\"7b94dbab\" data-e-type=\"widget\" data-id=\"7b94dbab\">Last updated: July 2026. Version and compatibility information is maintained by the Zetaly product team.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Zetaly support Zetaly provides technical documentation, case management, and release information for Zetaly Automated Capacity (ZAC), Zetaly Data Platform (ZDP), and Zetaly Service Intelligence (ZSI). Support cases are raised through the Zetaly support portal at portal.zetaly.io. The current version, IBM machine, and z\/OS compatibility details for each product are published below. How to get support [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-70","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/zetaly.io\/fr\/wp-json\/wp\/v2\/pages\/70","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zetaly.io\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zetaly.io\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zetaly.io\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zetaly.io\/fr\/wp-json\/wp\/v2\/comments?post=70"}],"version-history":[{"count":0,"href":"https:\/\/zetaly.io\/fr\/wp-json\/wp\/v2\/pages\/70\/revisions"}],"wp:attachment":[{"href":"https:\/\/zetaly.io\/fr\/wp-json\/wp\/v2\/media?parent=70"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}